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Who we are
LGX is a trading name of London Gold Xchange Ltd, a company registered in England and Wales, company number 13123976, registered office 25 Hatton Garden, London, England, EC1N 8BQ.
What we do
We sell physical gold bullion, we arrange insured storage through a specialist vault partner, and we buy metal back from clients who wish to sell. We publish research and educational material about gold.
What we are not
We are not authorised or regulated by the Financial Conduct Authority. Physical gold bullion is not a specified investment under the Financial Services and Markets Act 2000 (Regulated Activities) Order 2001. Buying, selling and storing it is therefore not a regulated activity and does not require FCA authorisation.
We are not financial advisers. We do not provide personal financial, investment or tax advice, we do not make recommendations about how much of your wealth to allocate, and we do not forecast the gold price.
The Financial Services Compensation Scheme does not protect your purchase, and you cannot refer a complaint about it to the Financial Ombudsman Service. Neither scheme covers unregulated activity.
Identity and source of funds checks
Before completing a purchase we may need to verify your identity and, depending on the amount, the source of your funds. This is standard for transactions of this size. We will explain what is needed and why before asking for anything. We will never request this information by unprompted email or phone call.
Sourcing
We source bullion from refiners accredited on the London Bullion Market Association Good Delivery list. Every bar and coin we supply is accompanied by documentation identifying its refiner, weight and purity.
Storage
Where you choose to store with us, your metal is held in allocated storage in your own name with [[VAULT PARTNER NAME]], segregated from our own assets and from the holdings of other clients. Stored holdings are insured to [[INSURED LIMIT]] through [[INSURER]] and are subject to independent audit. You may request delivery or sale at any time, subject to the terms of your storage agreement.
Where we operate
Our services are offered to clients in the United Kingdom. This website is not directed at residents of any other country, and we do not market or sell to them.
Complaints
If something has gone wrong, please tell us first. Email hello@lgx.gold or write to the registered office above with your name, contact details, a description of what happened and what you would like us to do.
We will acknowledge your complaint within 5working days and give a substantive response within 28 days. If we cannot resolve the matter in that time we will explain why and tell you when to expect our final response.
Because our activity is not regulated, you cannot refer an unresolved complaint to the Financial Ombudsman Service. You keep your legal rights, including the right to take independent legal advice and to pursue the matter through the courts.
Risk
Physical gold investment carries risk and the value of your holding can go down as well as up. Please read our Risk Information page in full before buying.
